Most social media strategies focus on new marketing trends, sales opportunities, or public relations. However, these strategies are driven by a company’s fear of inaction rather than a desire to provide the support that Web 2.0 users expect. Can technical Read more
The rapid rise of collaboration has changed the way technical communicators develop documentation. Find out how, with Larry Kunz and the live Web seminar Documentation in a Collaborative World on Wednesday, 26 October, from 1:00-2:00 PM EDT (GMT-4). With this Read more
From our early childhood play, we learned trust and collaboration skills. Projects, such as single-source, content sharing, and XML authoring, require broad departmental process changes and stretch these skills. How much you’re willing to explore new ways of establishing trust Read more
As a technical communicator, you should be on top of current trends, especially those that have made real impacts on your culture, like social media and social networking. You should be able to know it, own it, and make it Read more
As a technical communicator, you should be on top of current trends, especially those that have made real impacts on your culture, like social media and social networking. You should be able to know it, own it, and make it Read more
If you have ever used a Web analytics tool to measure the traffic to your online documentation, you might have asked yourself, “I see these pageview numbers, but what more can I learn about my users and docs?” Given that Read more
Are you developing professionally, every day, and in every way? If not, you risk more than you think. We often relegate professional development to the land of “nice to have.” In today’s challenging economy and business environment, you can’t afford Read more
Any good technical communicator starts a documentation project by doing needs analysis. For P&P (policy and procedure) content writers, the process is the same. However, there are some differences. Join presenter Leah Guren and the Policy & Procedures SIG for Read more
Any good technical communicator starts a documentation project by doing needs analysis. For P&P (policy and procedure) content writers, the process is the same. However, there are some differences. Join presenter Leah Guren and the Policy & Procedures SIG for Read more
Join STC’s Instructional Design & Learning SIG for a webinar on Thursday, 22 September, from 1:30-2:30 PM EDT (GMT-4). Which Word Should I Pick/Choose/Select/Designate? Why English Has So Many Words and How to Choose the Best Ones for Your Purpose is presented by Em Read more