Managing documentation projects has changed little over the last few decades. You’re used to long development cycles in which you gather information from disparate parts of the enterprise to create static documentation products. The traditional methods, however, are being upended Read more
When you start a new software documentation project (whether a truly new project or “new to you”) most people want to begin writing immediately. Is that the best way to do things, though? Stepping back and doing a bit of Read more
Technical communication is changing. Are you changing with it, and are you communicating and leading that change in your organization? Most people are naturally resistant to change, especially when they can’t see how the change is positive. Come learn how Read more
It’s hard enough to convert skim/browsing behavior to actual, engaged reading online. Other factors can add another degree of difficulty to make your job even tougher. When you face the added barrier of users who don’t read well or who Read more
Social networking sites offer a myriad of tools for organizations, family, and friends to keep in touch with each other. Websites such as Facebook, Twitter, and other popular places bring people together … but using them the wrong way can Read more
Task Analysis for Developing Policies & Procedures Content Users Need and Prefer 19 October 2010, 12:00 PM–1:00 PM EDT (GMT-4) $49 General Admission, $39 STC General Members, $29 P&P SIG Members In a presentation filled with anecdotes and examples, Raymond Urgo Read more
Task Analysis for Developing Policies & Procedures Content Users Need and Prefer 19 October 2010, 12:00 PM–1:00 PM EDT (GMT-4) $49 General Admission, $39 STC General Members, $29 P&P SIG Members In a presentation filled with anecdotes and examples, Raymond Urgo Read more
Have you become stuck in a rut with the same old user guide or manual structure? Do you find that you know everything about the products that you document … but can’t figure out how to best organize the information? Read more
Two teams are tasked with supporting a large website as well as peer localization in the field. Each team incubated collaboration solutions to address internal communications needs, but over time each solution evolved to meet specific user needs differently. One Read more
Guest post by Anne Gentle For the first time in history, we have social tools and web analytics for our content. If you and your company are in tune with this shift, you want to deliver content in a way Read more