Targeted documentation provides sufficient information for customers to use products effectively to achieve their goals. It embraces the tenets of minimalist documentation and is based on thoroughly understanding your users and their needs. This type of documentation gives specific information Read more
For most product manufacturers, delivering adequate documentation is a constant challenge. The increasing complexity of products and the stricter regulations for product documentation often lead to extensive documentation sets with 500+ pages manuals online or in print. The question is: Read more
With the changes in technology, finding information isn’t just about search and perusing an index anymore. Interface navigation and navigational cues, such as button design and icons, also affect the ease of which users can find information. Join Cheryl Landes Read more
As a technical communicator, you are up to date on all of the new writing methods and innovative tools of the trade. You know how important content reuse is, how critical good templates are, and how best to work on Read more
Truth or urban legend: Will brownies guarantee a Subject Matter Expert’s time? When you do secure a meeting, how can you make the best use of that time? Learn some SME-handling tips from a seasoned, multi-industry, panel of experts to Read more
What can a summer selling Ginsu knives teach you about your career? Join Jack Molisani on Wednesday, 6 November, from 1:00-2:00 PM EST (GMT-5) for the live web seminar Seven Career Lessons I Learned From Selling Ginsu Knives and find Read more
Join us on Halloween afternoon for some spooky infotainment with Rhyne Armstrong and the live Web seminar It Came From the Internet: Social Media Monitoring for Documentation, on Thursday, 31 October, from 4:00-5:00 PM EDT (GMT-4). In a first-ever horror-movie-themed webinar, Read more
Judy Glick-Smith presents the live Web seminar Service-Oriented Management: Facilitating a Flow-based Work Environment on Wednesday, 30 October, from 1:00-2:00 PM EDT (GMT-4). Below is a guest blog from Judy exploring what a flow-based work environment is and how you Read more
Recent STC webinar presenter Mark Baker (author of Every Page is Page One, on which the webinar was based) posted an extremely interesting blog post the other day attempting to explain “why content jobs are never well defined.” In it, Read more
Despite being overused and often abused by mainstream media, infographics are a powerful way of communicating large amounts of disparate data to inform or persuade your audience in a manner that is often more engaging than text alone. Advancements in Read more