Organizations use a diverse range of tools and workflows to create, manage, and deliver effective technical communication.
This month we explore how organizations take different approaches not only to content authoring, but also to initiating documentation projects; working with SMEs; defining the revision/approval process; managing document revisions; publishing; tracking documentation issues; and translating technical content.
Alan Houser is a technical communication consultant and trainer in the fields of XML technologies, publishing workflows, authoring and publishing tools, and technical communication best practices. Alan is a Fellow and former President of the Society for Technical Communication, a member of the OASIS DITA Technical Committee and Lightweight DITA subcommittee, an adjunct instructor at Carnegie Mellon University, and an authorized Certified Professional Technical Communicator (CPTC) trainer. Alan currently sits on the board of governors of the IEEE Professional Communication Society, and is a member of the IEEE Transactions on Professional Communication editorial board.
Alan is a frequent presenter at technical communication conferences. Through his company, Group Wellesley, Inc., Alan enjoys deploying best practices and standards to help organizations improve the efficiency of their technical communication workflows. Follow Alan on Twitter at https://www.twitter.com/arh.