Being a freelance communicator is a challenge these days—well, it always has been, but the publishing is changing so much that it’s especially so now. One way of responding to the challenge is to get as much information as possible Read more
The Center for Plain Language issued their second annual “report cards” earlier this week grading government agencies on how well they’re complying with the Plain Writing Act of 2010, in both the letter and spirit of the law. This year, Read more
I met Nicki Davis at the 2013 Summit. She talked to me about the ethnographic research she was doing and I thought her research might be of interest to you. Encouraging her to write about her research took a lot Read more
Targeted documentation provides sufficient information for customers to use products effectively to achieve their goals. It embraces the tenets of minimalist documentation and is based on thoroughly understanding your users and their needs. This type of documentation gives specific information Read more
Skipping to what is one of the most important skills to have in editing, this month I want to talk about how we relate to the other person in the form of a review of their work. It may be Read more
For most product manufacturers, delivering adequate documentation is a constant challenge. The increasing complexity of products and the stricter regulations for product documentation often lead to extensive documentation sets with 500+ pages manuals online or in print. The question is: Read more
Association News magazine highlighted STC’s education offerings in its November 2013 issue, showcasing our “incredible e-learning system” in a column about tailoring member services to increase engagement. The author singled out not only STC Executive Director Chris Lyons and Director Read more
MadCap Software is pleased to announce the release of MadCap Lingo 8, a software tool designed to assist technical writers, documentation specialists and professional translators in the translation process. Understanding best practices in the translation workflow is critical for technical writers, Read more
I’m just back from speaking at the tekom tcworld conference in Germany, where I spoke on “The changing nature of content.” In my presentation, I described the impact Google’s Zero Moment of Truth is starting to have on organizations’ content Read more
Guest post from IEEE 2014 IEEE International Professional Communication Conference (IPCC 2014) Meeting Grounds: Lifelong Learning, from Classroom to Workplace 13-15 October 2014 Carnegie Mellon University Pittsburgh, PA, United States Please join us for our next annual IEEE International Professional Read more