Every few years, new computer interaction paradigms are introduced. Mediated communication networks have become mainstream. Moving from the human-computer interaction to the human-network interaction, socio-technical design looks at the exchange of information within mediated communication networks, and sets the groundwork Read more
What is a culture of collaboration, why does it matter, and why is everyone talking about it? In today’s global economy, where real-time product development occurs continuously, collaboration is essential. And while the business culture requires collaborative interactions to develop Read more
Companies typically use a house style guide, project style sheets, and layout grids, particularly companies that are larger and have multiple writers, editors, proofreaders, and outside developers who work on different types of technical publications. In addition to providing consistency Read more
Tom Johnson tackles help content with Organizing Help Content: Breaking Out of Topic-Based Hierarchies on Thursday, 1 December, from 4:00-5:00 PM EST (GMT-5). Organizing help content so that users can both find and learn information often requires technical writers to Read more
The field of business process management, or business process modeling, is becoming more prevalent. A business process analyst must be able to analyze, compare, and simulate existing (“as-is”) processes with future (“to-be”) processes that helps in identifying areas of improvement Read more
Recognition that content has a lifecycle that is not linear, but iterative, is often the “aha” moment that gives technical communicators a framework to better manage their technical content. On Thursday, 17 November, join Rahel Anne Bailie from 4:00-5:00 PM Read more
Trying to convince your company and boss that doing UX is critical to success? Join Zack Naylor for the live Web seminar Helping Your Company Adopt a User-Centered Process on Wednesday, 16 November, from 1:00-2:00 PM EST (GMT-5). Naylor will Read more
Among the many content management systems available, there are free alternatives from the open-source community. These systems require big-picture thinking to ensure they are appropriate for any given project, especially rich Internet applications. Get the information you need with the Read more
On Thursday, 3 November, join Neil Perlin from 4:00-5:00 PM EDT (GMT-4) for Mobile Content: Single-Sourcing to the Max. Mobile information is becoming more common and companies are starting to look at it for their own specific needs. We usually think of Read more
Most social media strategies focus on new marketing trends, sales opportunities, or public relations. However, these strategies are driven by a company’s fear of inaction rather than a desire to provide the support that Web 2.0 users expect. Can technical Read more