A major factor in a technical communication professional’s success is asking questions—the right questions—of SMEs, managers, clients, users, and yourself. If you’ve ever suffered expensive consequences because you didn’t ask the right question or you framed your question poorly, join Elizabeth (Bette) Read more
Training and documentation are often seen as separate and different creatures and teams are often in silos competing for scarce resources. They are, in reality, siblings that can produce amazing results if they work together. Find out how with R. Read more
We’re seeing more changes in technical communication today than at any time in memory. We’re living in the future that we talked about just a few years ago. Explore the landscape of the new world of technical communication, and discover Read more
One of the least-understood aspects of Web accessibility is how to make information understandable to a diverse audience, including people who don’t read well, have cognitive disabilities, are reading in a second language, or who are accessing the information non-visually. Read more
Topic: Mechanics of Virtual Meetings Speaker: Rhyne Armstrong Date: Tuesday, 25 March Time: Noon-1:00 PM EDT (GMT-4) Rhyne Armstrong will lead a discussion about the mechanics of virtual meetings, the solutions available for virtual-meeting software, and why some of these Read more
For most of our history, we have designed linear, sequential learning systems, starting with beginners’ level and progressing to advanced. But the Web lets us quickly find morsels of information out of sequence, without the context to understand it. We Read more
Join Carsten Brennecke on Wednesday, 5 March, for the live Web seminar DITA-Based Documentation for Complex Software Products, from 1:00-2:00 PM EST (GMT-5). This webinar describes the challenges of providing documentation for broad software portfolios with heavy reuse of software Read more
Whether you are an in-house employee, a freelancer, or run your own business, you need to manage your career. But most of us are so busy doing our jobs that we don’t take the time to develop a long-term strategy, Read more
Are your documentation projects aligned with company priorities? Join Erin Brennum and Peter Jorsch on Tuesday, 18 February, from 1:00-2:00 PM EST (GMT-5) for the live Web seminar Raising Your Profile: Building Support for Documentation Projects, and you’ll learn how Read more
Social media and technical communicators are a natural fit and now’s the time to stake your claim on the new digital frontier. Learn about social media roles perfectly suited to your competencies as a technical communicator with the live Web Read more