Editorial

From the Guest Editor

I am thrilled to be a part of this special issue of Intercom celebrating the business value of content. Content is crucial to business—and business is finally...

Editorial

From the Editor

Andrea Ames has guest edited an outstanding issue of Intercom for September on a much-needed topic—the business value of content. In the issue, she and six...

Features

The Human Face of Content 4.0

By Joe Gollner | STC Member and Jack Molisani | STC Fellow Two years ago, Sridhar Ramaswamy, a senior vice president at Google, wrote: Consumer behavior has...