Join Donn DeBoard on Thursday, 22 August, from 4:00-5:00 PM EDT (GMT-4) for the live Web seminar Customer Journey Maps: Visualizing an Engaging Customer Experience. Customer Journey Maps visually illustrate your customer’s experience using your product. We’ll define customer journey Read more
One of the many advantages of getting older is that I’ve survived several U.S. recessions (1973-75, 1980-1982, 1990-1991, 2001-2003, 2007–2011). I even launched my business during a recession after experiencing two layoffs in the first seven months of 1990. I Read more
Establishing a Simplified Translation Process: How Translation Management is Evolving Presenter: Scott Carothers Date: Friday, 20 September Time: 1:00-2:00 PM EDT (GMT-4) The translation process can be daunting. As a technical writer, you have to deal with all aspects of Read more
Over the last year, my company has had the good fortune to publish books on two popular trends: DITA and content strategy. I originally thought that developing publications related to new, interesting concepts would be easier than developing publications in Read more
Join Cheryl Landes for the live Web seminar Indexing for Multiple Outputs on Thursday, 15 August, from 4:00-5:00 PM EDT (GMT-4). This presentation will focus on how to index content that will be published in more than one type of Read more
The introduction of DITA and XML-based documentation has changed the way we can deliver content to end-users. XML makes possible the integration of a multitude of applications to improve the delivery of content to users. Learn more with the live Read more
The Back to School commercials have invaded the airwaves here at Stately STC Manor, so there’s no better time to invite members to go “Back to School” with an STC certificate course! STC offers three different courses starting in September—on Read more
One of the best ways to improve as a technical communicator is to attend technical communication conferences. They provide you with the opportunity to learn new skills, find out about new trends, pose questions to experts in the technical communications Read more
Guest post by STC President Nicky Bleiel Tech docs don’t get much TV love, but the best thing since Andy Richter Controls the Universe debuts next week on AMC. It’s called Owner’s Manual and it is a reality show that Read more
The Society for Technical Communication is excited to announce the opening of the Call for Proposals for the 2014 Technical Communication Summit. The Summit will be 18–21 May in Phoenix, Arizona, USA. The core content of the Summit’s education program Read more