Category: Intercom

May 02

Intercom Outstanding Article and Guest-Edited Issue Awards

STC gives out two awards for the exemplary work published in Intercom: the best article of the year and the best guest-edited issue of the year. This year’s judging team for the awards consisted of Saul Carliner (Chair), Michelle Despres, Linda Oestreich, Kirk St.Amant, Marta Rauch, and Kelly Schrank.

Sep 22

From the Editor

The theme for Intercom this month is Change Happens: Are We Ready? Four feature authors address this topic with articles that focus on change. Bonnie Demback provides best  practices for transitioning to an Agile workplace based on her research of technical writers working in an Agile development environment. For 20 years, she was a technical writer  following the Waterfall systems development lifecycle. To help adapt to Agile, a very divergent methodology, she researched the process and found SMEs who have successfully  written documentation using Agile.

Jun 23

Note from the Editor – June Intercom

June Intercom is guest edited by Jack Molisani with a theme of career management and prosperity. Jack is president of ProSpring Technical Staffing, executive director of The LavaCon Conference on Content Strategy and TechComm Management, and author of Be The Captain of Your Career: A New Approach To Career Planning and Development. He has solicited six articles that showcase ways to be more successful and influential in the workplace. This issue also marks the retirement of Jack’s column Advancing Your Career. Thank you, Jack, and all the authors in this issue of Intercom for your expertise and assistance with promoting our professional development.

Jun 12

Note from the Editor – May Intercom

The May issue of Intercom centers on ethics and has been guest edited by Dr. Derek Ross. Derek is an associate professor in Auburn University’s Master of Technical and Professional Communication Program; co-director of LUCIA, Auburn’s laboratory for usability, communication interaction, and accessibility; and the ethics columnist for Intercom. His research interests include perceptions of environmental rhetoric, ethics, and document design.

Apr 16

A Note from the Editor – March Intercom

A common theme in this issue on megatrends in technical communication is the human factor. In three articles on disruptive technologies—the Internet of Things, Big Data, and machine translation—the authors have each shown how human effort is a required factor in interaction with these technological solutions, in such roles as user advocates, data interpreters, and translation experts.

Oct 29

October Intercom: Letter From the Editor

Have you ever worked on a technical communication project that needed help? The October issue of Intercom focuses on solving communications problems in the workplace and in “rescuing” troubled projects and teams. Heather Meeker Green and Rachel DiGiammarino from Accordence Inc., a consulting firm specializing in negotiation, communication, and personal effectiveness skills, have provided an article with their recommendations for driving a successful project—“‘Project Rescue:’ A Mindset for Collaboration.” They suggest three essential practices for creating collaborative environments in the workplace—leveraging interests, broadening perspectives, and de-escalating tensions. They claim this strategic approach ignites collaboration and results in effective rescues.

Jun 18

The June Issue of Intercom is Online

June Intercom is about the art of writing and digital communication. The authors in this issue reuse familiar technical communication writing techniques—storytelling, book production formats, translation processes, and procedure improvements—to produce new results and valuable insights via case studies and personal experience.