By Dr. Liz Herman | STC Associate Fellow If you read the March/April 2020 issue of Intercom—more specifically, the article I wrote titled “Customer Experience...
Category - Features
By John Campbell | STC Member In 2011, I was hired by Viasat, a satellite-based broadband internet provider, as the sole technical writer to develop a new...
By Sara Feldman Your company knowledge isn’t yours. Let that sink in for a minute: your company knowledge does not belong to you. It doesn’t belong to you any...
By Dr. Maureen Hammer To understand knowledge management (KM) in practice, we should define it. Before we define KM, however, we need to share a common...