Learn why resolving conflict and responding to feedback are core professional survival skills with Ann Grove and Barrie Byron as they present Communication Culture: Resolving Conflict and Leveraging Feedback on Wednesday, 26 September, from 1:00-2:00 PM EDT (GMT-4).
In our current economy, our ability to master soft skills such as conflict resolution can be more important than mastery of technical communication and project management. Yet, those of us in heads-down writing and technical positions are not necessarily well-equipped to successfully deal with conflict. Learn how to leverage your listening and analysis skills to assess your options, deal with conflict when you feel powerless, become more comfortable with conflict, and use feedback from your coworkers to improve your performance and the quality of your work.