Certified Professional Technical Communicator Textbook

How CPTC Certification Changed My Career

I earned my Certified Professional Technical Communicator (CPTC) Foundation certification in May 2018. I’m proud knowing that I successfully passed a challenging exam that tested my knowledge of technical communication best practices. In the process, I enhanced my knowledge about the field.

Talking Usability: Legacy Systems and Their Impact on Users

Users generally do not care if a system is based on an old method, technology, or computer system. Users want reliable, dependable, and secure systems. Every year, IT managers meet to discuss how to replace legacy systems. As long as these systems adequately serve the organization and the budget does not allow for modernization, they are likely to remain unchanged. IT managers need to weigh the cost and risk of keeping legacy systems, such as end user support, training, documentation, and security.