Arriving at the Summit

Attending Summit was the culmination of several years’ worth of effort to move into the tech comm field, and was confirmation that I had arrived as an “official” technical communications professional. As a first-time attendee, I wasn’t entirely sure what to expect from Summit (I was hoping to get a more comprehensive overview of the Tech Comm field–if such a thing exists).

I was interested in meeting people from across the country who practiced different aspects of technical communication and learning more about the variety of opportunities available. I was looking forward to the many educational sessions at Summit, because I was hoping to discover my specific area of interest. Although I’ve successfully entered the tech comm field, I am still trying to find my niche. I hope to  specialize in a specific area of technical communication, but I need to learn about these areas of specialization. I was also looking forward to meeting other attendees.

At the Summit Wednesday Morning: Service, Yellow Brick Road, and Knowing Your Audience

Wednesday morning – the final day of the Summit – kicked off with another pair of Spotlight talks, today from Todd DeLuca and Ben Woelk. Todd spoke about the impact that the person providing service has. For example, he said, if you go out to dinner you’re most likely to remember your server rather than the chef and cooks. While technical communicators may be the chefs and cooks of the products we work on, Todd encouraged attendees to try to find ways to be involved with the service and delivery of products to customers. He said service is “COMP-limentary: Chemical, Opportunity, Memorable, and Personal. “I’ve gotten more credit being the deliverer of information that I ever did writing it,” he said.