Live Web Seminars

To participate in a webinar, you must be able to access Adobe Connect, STC's online meeting space. You can test your connection here. This is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities. If you cannot access Adobe Connect, then you will not be able to participate in a webinar.

STC Live Web Seminars are worth two (2) CEU credits, and Recorded Web Seminars are worth one (1) CEU credit towards the Certification Program.

All STC webinars are recorded and posted for sale/download 30 days after their original presentation date.

Registered attendees will receive their unique webinar login instructions approximately three hours before the webinar is scheduled to begin. Please be on the lookout for these instructions at that time.

For questions about registration and payment, please contact Deborah Repasy. For general inquiries or if you are interested in presenting a webinar with STC, please contact Deborah Krat.

Note: Cost is transferable to another webinar but is not refundable.

Basics of Editing and Proofreading

Ruth E. Thaler-Carter, Owner, I Can Write About Anything!

This webinar has been reschedule for 24 February.

Wednesday, 24 February 2016 | 2:003:00 PM EST (GMT-5)

Take that sharp eye for grammar, punctuation and content errors, and put it to work as an editor or proofreader with the basics offered in this practical session. Whether you’re a “newbie” or a pro, in-house or freelance, this session will enhance your skillset and provide what you need to know to break into the editing or proofreading side of technical communication.

Interviewing SMEs: Preparing, Conducting, and Polishing

Nicky Bleiel, Watson Information Developer, IBM

Wednesday, 17 February 2016 | 2:003:00 PM EST (GMT-5)

Interviewing Subject Matter experts is an essential skill for technical communicators to master, but interviewing skills are rarely taught formally. Join us to discuss techniques, best practices, and methodologies, as well as “the magic question” you can use to get the information you need from SMEs.

Best Practices for Documenting REST APIs

Tom Johnson, Senior Technical Writer, Experian

This webinar has been rescheduled for Thursday, 18 February.

Thursday, 18 February 2016 | 2:003:00 PM EST (GMT-5)

Are you working on documentation for a REST API? In this webinar, you'll learn about the essential sections that REST API documentation should contain. Additionally, you'll learn how to make your documentation interactive using Swagger or RAML.

Honing Your Workplace Negotiation Skills

Katherine (Kit) Brown-Hoekstra, Principal, Comgenesis, LLC; STC Fellow and Immediate Past President & Jack Molisani, President, ProSpring Staffing and Executive Director of the LavaCon Conference; STC Fellow

Wednesday, 2 March 2016 | 2:003:00 PM EST (GMT-5)

Negotiations can be challenging for even the most experienced Technical Communicators. In reality though, we negotiate every day in myriad ways, from deciding where to eat or what movie to see to navigating our relationship with our partners. In this webinar, we explore how to focus on collaborative problem-solving in our workplace negotiations.

What we can learn from and within the Open Documentation World: Take a peek into the GNOME Docs!

Radina Matc, Accessibility, Web & Data Visualization, University of Barcelona (Spain) & Shaun McCance, Community Documentation Liaison, Red Hat

Wednesday, 9 March 2016 | 2:003:00 PM EST (GMT-5)

What the heck is a Hackfest? And the DocSprint?

I am a TechComm student, what can I learn with open source platforms like GNOME?

Welcome to the real-life way of learning topic based authoring, Git, XML, and how to work in distributed teams with online tools, all while collaborating in making technology free and open to everyone.

FREE STC Chapter/ SIG Member-Only Webinar: Communicating through Numbers: A Comprehensive Approach

Bernard Aschwanden, President, Publishing Smarter

Thursday, 10 March 2016 | 2:003:00 PM EST (GMT-5)

We're great with words. We have to be. We're communicators. However, not everyone comprehends information by reading words. There are people who love numbers. They should; there is a lot of value in numbers. The tricky part can be figuring out the numbers, and then presenting them. Learn how, with clear examples you can apply to your day-to-day tasks.

Prepare for Swivel-Seat Communications: Tips and Advice on Integrated Content Development in the Age of Mobile, Lean and CXM

Connie Giordano, Executive Editor/Partner, TechWhirl

Wednesday, 16 March 2016 | 2:003:00 PM EST (GMT-5)

As one of the original “swivel seaters,” who’s developed content across support, knowledge management, tech pubs, marketing, business development, user interface design, PR, and training roles for (?) years, Connie Giordano offers a true insider’s view into the content convergence trend and what it means for technical communications professionals. Thriving in the lean, agile work world requires rethinking content strategy before implementing content reuse, and choosing the right tools to get there. Learn how and why to take your first steps to become a team of swivel-seating communications professionals in this engaging webinar.

Creating Usable and Meaningful Designs in a Glocalization Age

Huatong Sun, PhD, University of Washington Tacoma

Wednesday, 23 March 2016 | 2:003:00 PM EST (GMT-5)

Information design practices are not local any more in this increasingly globalized world, and cross-cultural design expertise is needed by every technical communicator who seeks to have meaningful and engaging conversations with his or her culturally diverse users. This webinar will introduce the strategies and techniques to create usable and meaningful designs for a more inclusive and diverse workplace and society in the age of glocalization.

Creating Content that Supports Decision Making

Michael J. Albers, English Professor, East Carolina University

Wednesday, 30 March 2016 | 2:003:00 PM EST (GMT-5)

Your report contained everything important, but yet the readers seemed to misinterpret half of it and then came to a decision that didn't match the one you supported. Sound familiar? The problem probably isn't the the quality of your writing, but that the structure doesn't match the person's decision making strategy. How people use information to make decisions often seems in conflict with how they think they use information to make decisions. This webinar looks at how people make decisions and considers how to write documents that support decision making.

Simplification and Emphasis: Two Techniques for Telling a Story with Data

Ann K. Emery, Data Visualization Consultant and Trainer

Wednesday, 6 April 2016 | 2:003:00 PM EST (GMT-5)

Visualizing data through charts and diagrams helps you deliver bite-sized information that viewers can understand at a glance and retain for the long run. You'll learn Ann K. Emery’s step-by-step process for data storytelling, in which you simplify unimportant sections of the graph such as borders and grid lines and then emphasize your message through text, labels, and color. Your data-heavy publications will be easier to digest and your non-technical audiences will thank you.

Epic Content Marketing: Content Marketing in a B2B World

Joe Pulizzi, Founder, Content Marketing Institute

Tuesday, 12 April 2016 | 2:003:00 PM EST (GMT-5)

Most businesses are doing content marketing the wrong way. Want to find out the right way? Join CMI Founder Joe Pulizzi who will deliver five things you need to start doing now to take your content marketing approach to the next level.

Give it Your Best Shot: Video Training Fundamentals

Stuart Bender, Learning Technologies Specialist, CCC Information Services Inc.

Wednesday, 13 April 2016 | 2:003:00 PM EST (GMT-5)

If you’re a manager, trainer or educator who wants to stay relevant and maintain your creative edge, a fundamental knowledge of video production is an essential part of your toolbox.

This session presents basic production techniques through a case study that covers the process of designing video training from concept to delivery. If learning how you can deliver inexpensive and effective multi-device video training is your goal, this session is for you.

A Script Theory Approach to Usability and Design

Kirk St. Amant, East Carolina University, University of Limerick

Wednesday, 20 April 2016 | 2:003:00 PM EST (GMT-5)

Understanding user expectations is no easy task. It requires technical communicators to identify a range of factors that can affect use – and related design practices – in different settings. But where to begin? What to focus on? This session examines how an application of script theory, from cognitive psychology, can help answer such questions. In doing so, the session introduces attendees to approaches that can improve design for and enhance usability in a range of contexts – both local and international.

The Powerful Influence of Online User Reviews

Rachel S. Lee, Internet Maker,

Wednesday, 27 April 2016 | 2:003:00 PM EST (GMT-5)

Online user reviews are the ultimate marketing research tool because they communicate customer’s honest feelings. This public information is often used by potential customers to decide if they want to buy from you. However, as popular as online user reviews are to consumers, this valuable information is often underutilized by the businesses. We will study real stories of well-known companies whose negative reviews went viral on social media and we will dissect what could have been done to prevent these public communication disasters. You will learn strategies to generate more quality 5-star reviews, while decreasing the number of bad reviews and learn how to use this valuable data-mine to make educated decisions for your business.

Why Use Markup Languages for Software Documentation?

Lois Patterson, Technical Publications Manager, FINCAD

Wednesday, 4 May 2016 | 2:003:00 PM EST (GMT-5)

“Treat docs as code” is a common slogan for many documentation teams today. We need to create documentation on the fly and some of our content is often auto-generated. By writing our documents in markup languages such as Markdown, we can work speedily and readily integrate with software development teams. Let’s look at how markup languages such as Markdown, restructuredText, and AsciiDoc can help you produce more documentation more quickly, and provide an improved user experience as well.

Building a Culture of Feedback in Your Organization: A Key Leadership Goal for Technical Communicators

Bill Hart-Davidson, Associate Professor & Associate Dean for Graduate Education, MSU, Co-Founder, Drawbridge Inc. Co-Inventor, Eli Review

Wednesday, 11 May 2016 | 2:003:00 PM EST (GMT-5)

Helping your team to give and to use feedback is key to improving the overall quality and productivity of your content stream. For technical communicators, helping others write and revise well is often the pathway to leadership. But building a feedback-rich culture is not easy. In this webinar, I share an evidence-based workshop curriculum you can use to improve your review processes and help your fellow writers – from subject matter experts to members of your social media team – become better at giving and using high-quality feedback.

Introduction to Illustrator

Kathleen Kralowec, Freelance Digital Media Specialist, Locust Moon Press

Wednesday, 1 June 2016 | 2:003:00 PM EST (GMT-5)

Adobe Illustrator is one of the most popular professional vector-editing software programs around. What is a vector? Vectors are the key to smooth, clean graphics, necessary for designing logos and designs for industrial uses such as laser cutting, etching and screen printing. In this webinar, you will learn what a vector is and how to use them within Illustrator to create logos, icons and more.

Shaping Decisions: Writing and Designing Technical Decision Support

Aimee Roundtree, PhD, Associate Professor, Technical Communication Program and Usability Research Lab, Texas State University

Wednesday, 8 June 2016 | 2:003:00 PM EST (GMT-5)

How you write content and design formatting for decision support can help—or hinder— the decision making process of the public and the pros. Learn best practices from health care for creating decision aids that help people navigate moments of uncertainty and complexity when making technical, scientific or medical choices. Consider different conceptual models for decision-making that can enrich your own design decisions.

Conference Room Prototyping: A User-Centered Way to Choose CCMS

Rachel Johnston, Consultant, Mekon Ltd.

Wednesday, 15 June 2016 | 2:003:00 PM EST (GMT-5)

What is the most important factor in buying an authoring or content management solution? A long list of features?  Price?  Vendor reputation?  These are all important, but without understanding and buy-in from your team, you may not get the most out of your chosen solution.  Mekon have helped dozens of companies choose tools that are right for them and in this presentation you will learn why prototyping a solution with your team can reduce costs and increase the effectiveness of your chosen toolset.