As companies move to Agile, they are implementing shorter development cycles and requiring continuous content delivery. Now add the challenges around a content management system, DITA, legacy content that requires restructuring, localization into 13 languages, a new Help format, and increased customer engagement. With all this, how can 4 writers and 1 subject matter expert […]
This presentation explores how “meaning” works in technical communication, why it fails, and how you can create meaningful documentation. Drawing on the cognitive psychology of mental models and user experience design, Kai shows with examples why minimalism works but FAQs don’t, and how to write for users without irritating them.
Communication methods are transforming at an alarming rate. With rapid advances in global, mobile, and social dialog, how can technical writers keep up? This session will explain the fundamental shifts taking place and provide practical instruction on how information developers can prepare, respond, and succeed.
This session describes a case study in which we used wikis both as a way to speed up the development of instructor-led training and as a tool for use during the instructor-led classes.