Often our success as technical communicators depends on the cooperation of subject matter experts. What happens when an SME won’t or can’t provide the required information? All is not lost! Drawing on their experiences, the presenters will cover identifying and addressing issues with reluctant SMEs. Elisa and Ann Marie will also act out brief scenarios […]
This session explores the roles for technical communicators in social media. The presenter will engage participants with the critical intersections of tech comm and social media competencies for risk management, tone/style development, communication strategies, training, SME knowledge, and strategic integration of multiple social media channels.
Learn how doing content differently will bring you different results. See how a health, a travel, and a finance organization tried a new approach to their content and will never go back to the old one. A health company changed its content from a sales problem into a sales asset. A hotel company transformed editorial […]
This session reports findings from a study that maps peer-reviewed journal content to the taxonomy used as the basis of the Technical Communication Body of Knowledge (TC BOK).
Communication is critical to building effective teams in the workplace. Yet differences in personality types can lead to serious misunderstandings. For instance, Thinking types value directness, while Feeling types value tact. By understanding these differences, we can forge stronger business relationships by considering the needs and expectations others.