Summit

These days, few Help Systems can be described with terms such as exciting, engaging or, sadly, even helpful. Attend this session and learn to put the Help back in Help Systems. You’ll learn to create a Help System that takes the modern user into account. Learn some best practices for creating content, add interactivity to […]

This presentation describes how the presenter’s team developed a proof-of-concept DITA publishing system using existing tools (Structured FrameMaker 8 and inexpensive plug-ins) and without a CMS or a dedicated DITA resource. The presenter’s company uses the system to produce several 140-page user manuals, some in 10 languages, and to save a substantial amount in translation […]

Pattern recognition is an essential mental strategy for acquiring and disseminating knowledge, though most of us are not aware of it. When applied consciously, technical communicators can employ pattern recognition processes to develop effective documentation more efficiently and help readers orient themselves.

Performing in-home ethnographic interviews is especially personal for User Experience Designers. But when the research is based on a person’s personal health or finances, it gets taken to a whole new level.

Implementing a wiki-based documentation solution does more than just change a documentation’s department workflow. This case study takes a look at how ExactTarget took on the challenge of a new wiki and used it to change the way documentation needs and products are realized.