Do you want to provide new ways for customers to access product information? How can you keep the YouTube audience engaged with your product information? Should you consider using video and animation? If so, what works best and when? We’ll show examples of how our tech pubs groups use video and animation and explain how […]
In planning for our transformation, Cisco Technical Communications is building an infrastructure of process management and governance to enable content-driven evolution for engaging user experience. Web Analytics and related customer data empower process management changes. Social networking tools and a collaborative content consumption paradigm form the driving factors for user experience.
Many government agencies, companies, and institutions face mandates to present content such as regulations, specifications, and instructions in plain language. This presentation explains what that means, and what’s in it for technical writers.
So many companies create training and then wonder why it doesn’t stick. One reason is that the Web has changed how we acquire information. We expect it faster and training is no exception. “Make It Snappy” demonstrates simple principles professionals can follow to create fast, on-demand Web-based Quick Reference Guides
Two trends, community-based authoring and Agile, are revamping the way we manage documentation projects. Fortunately, these trends share much in common. Content strategy emerges as an important new discipline.