Summit

These days, few Help Systems can be described with terms such as exciting, engaging or, sadly, even helpful. Attend this session and learn to put the Help back in Help Systems. You’ll learn to create a Help System that takes the modern user into account. Learn some best practices for creating content, add interactivity to […]

This presentation describes how the presenter’s team developed a proof-of-concept DITA publishing system using existing tools (Structured FrameMaker 8 and inexpensive plug-ins) and without a CMS or a dedicated DITA resource. The presenter’s company uses the system to produce several 140-page user manuals, some in 10 languages, and to save a substantial amount in translation […]

Pattern recognition is an essential mental strategy for acquiring and disseminating knowledge, though most of us are not aware of it. When applied consciously, technical communicators can employ pattern recognition processes to develop effective documentation more efficiently and help readers orient themselves.

Come see the new next-generation user experience with information that years of investment in DITA, metadata, and rigorous information architecture are allowing the IBM corporate strategy team to deliver. Well do a show-and-tell, discuss architectural and user experience issues, and share ideas that you can apply in your domain.

A good index to a technical document reduces costs and saves the time and energy of your customers, users, and clients. Learn guidelines on how to approach an unfamiliar process, the indexing of technical documents. Traditional indexing methods as well as alternative strategies will be explained.