Summit

Often our success as technical communicators depends on the cooperation of subject matter experts.  What happens when an SME won’t or can’t provide the required information?  All is not lost!  Drawing on their experiences, the presenters will cover identifying and addressing issues with reluctant SMEs.  Elisa and Ann Marie will also act out brief scenarios […]

This session explores the roles for technical communicators in social media. The presenter will engage participants with the critical intersections of tech comm and social media competencies for risk management, tone/style development, communication strategies, training, SME knowledge, and strategic integration of multiple social media channels.

Communication methods are transforming at an alarming rate. With rapid advances in global, mobile, and social dialog, how can technical writers keep up? This session will explain the fundamental shifts taking place and provide practical instruction on how information developers can prepare, respond, and succeed.

As communicators, we have a wealth of skills relevant to the design arena. In this presentation, a technical writer tells the story behind her transition to experience design and shares her projects, tools, and resources.

This session describes a case study in which we used wikis both as a way to speed up the development of instructor-led training and as a tool for use during the instructor-led classes.