Tools, New Media and Technology

The words DITA and Specialization are often linked, but is specialization really required in order to use DITA? What is it, and when is it really a good idea? We will go over the basics and then discuss the process IBM uses when deciding when to specialize.

It’s no longer possible to build separate sites for all the different devices that your audience uses. Media queries along with liquid/fluid layout techniques allow you to easily make a single site that automatically adapts its design to each user’s device so that it looks good and works well in whatever screen space is available.

Adobe Captivate lets us easily create screen movies for use for training, marketing, online help, and more, and is quick to learn and inexpensive. This session describes Adobe Captivate’s uses, features, and outputs. It then illustrates some of those features by creating a simple but real movie in real time

Groups can take action quickly thanks to tools that amplify group communications such as blogs and wikis. Let’s walk through three hands-on examples that illustrate levels of collaboration: Information Sharing, Cooperation, and Collaborating with a Book Sprint. If you want advanced wiki and community growth techniques, this is the session.

Online communities are the new online help. To future-proof your career, it’s time to build to build your online community skills. We share our experience working with two enterprise communities, and provide strategies, tips, and best practices for success with managing online communities, curating content, and encouraging community participation.