In recent years, Symantec Information Developers have worked to transition customer documentation from a traditional book paradigm into topic-based, on-demand user assistance. To support this effort an XML based publishing environment that combines open source technologies with select commercial applications was deployed. This allows for sharing XML content chunks across products, release versions and writing teams, affording considerable cost-savings during localization. In addition, topics can be delivered in the access method of our customer’s choice. This flexibility has enabled Information Development to partner with other Symantec content-generating departments to drive toward seamless enterprise Knowledge Management. This seminar will explain our current publishing state, and the trends and technologies that are driving our on-going optimization initiatives.