Intercom Awards

Intercom, the Society’s magazine, publishes articles about the issues and topics that are driving the conversation in the world of technical communication. It provides practical examples and applications of technical communication that will promote readers’ professional development. Each month, Intercom highlights the thought leaders and practitioners who are shaping the future of the profession and delivering exceptional value to companies, nonprofits, and government organizations around the world.

The Intercom Outstanding Article and the Intercom Distinguished Special Issue awards were established by the Board of Directors in 2013 to recognize authors of superior articles and guest editors of superior issues of the Society’s magazine.

The Intercom Outstanding Article award recognizes the author(s) of an outstanding article that appeared in Intercom during a calendar year. The Intercom Distinguished Special Issue award recognizes the guest editor of an exceptional issue of Intercom magazine during a calendar year.

Honorees notified: After vote by STC Board of Directors, usually March

Award Presented: At the Honors Event at the STC Technical Communication Summit

Nomination Process

Consult the guidelines for the complete nomination process.


Who is eligible: Intercom authors and guest editors

Who may nominate: Intercom Award committee

Due date for nominations: February 2021

2020 Awards

Outstanding Magazine Article

Awardee: Ondrej Sirocka for his article, “Writing Conversational Content: The Dos and Don’ts” in the July/August 2019 issue of Intercom.

Citation: For breaking down the complexities of conversational interfaces, providing relatable examples, and engendering confidence in readers to build their own chatbots.

Outstanding Guest-Edited Issue

Awardee: Cruce Saunders and the Simple A Team for the November 2019 issue of Intercom with a theme of “Content Engineering.”

Citation: For demonstrating how content engineering principles and methodologies help break down persistent barriers to customer success and create engaging and personalized user experiences.