Although most technical communicators value good information design, they often fall short in being able to support their ideas with empirical evidence. Research on information design can help us build stronger arguments for our writing and design choices. Come hear about recent research on how good information design can help you engage the people you […]
Stories can help you collect, analyze and share qualitative information from user research and usability, spark design imagination and keep in touch with your audience. This presentation will look at how stories can be integrated into your own process to make it more effective.
Templates-pre-designed screen layouts-are central to many content management implementations. But how templates really work in practice? This interactive session provides 11 insights into the adoption of templates that emerged from a four-year study of 11-cases of template-based documents in 10 organizations. The insights range from specific issues
Implementing a wiki-based documentation solution does more than just change a documentation’s department workflow. This case study takes a look at how ExactTarget took on the challenge of a new wiki and used it to change the way documentation needs and products are realized.
Great product design starts with a deep understanding of the work that users do in the real world. Build your understanding through observation, interviews, surveys, and artifact collection. Share your understanding with KJ analysis, personas, and scenarios. Validate and prioritize your understanding with follow-up surveys.