2010 STC Technical Communication Summit

May
01

Using Wikis to Enhance Training Development and Delivery

This session describes a case study in which we used wikis both as a way to speed up the development of instructor-led training and as a tool for use during the instructor-led classes.

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May
01

The Art of Questioning

Questions are the foundation of excellent research and interviews. Learn the power of questions, what they can engender, and how to write them; as well as 10 types of questions and how to sequence them to obtain the information you need.

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May
01

Measuring Productivity

Every manager struggles to balance writer workload and project capacity. A simple system can objectively evaluate assigned tasks, task time and complexity, special projects, and even writer experience levels to more accurately assess individual workload and capacity. The result is a simple, but useful, representational graph.

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May
01

10 Most Common Misconceptions About User Experience Design

User Experience has been getting a lot of play, but many businesses are confused about what it actually is and how crucial it is to their success. Find out the 10 biggest mistakes people make when defining what UX comprises.

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May
01

Research on Engaging People through Information Design

Although most technical communicators value good information design, they often fall short in being able to support their ideas with empirical evidence. Research on information design can help us build stronger arguments for our writing and design choices. Come hear about recent research on how good information design can help you engage the people you […]

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