2010 STC Technical Communication Summit

May
01

Changing the Workflow: Implementing a Documentation Wiki

Implementing a wiki-based documentation solution does more than just change a documentation’s department workflow. This case study takes a look at how ExactTarget took on the challenge of a new wiki and used it to change the way documentation needs and products are realized.

By webmaster@stc.org |
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May
01

Understanding Users Through Ethnography and Modeling

Great product design starts with a deep understanding of the work that users do in the real world. Build your understanding through observation, interviews, surveys, and artifact collection. Share your understanding with KJ analysis, personas, and scenarios. Validate and prioritize your understanding with follow-up surveys.

By webmaster@stc.org |
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May
01

Indexing Technical Documents: Approaches

A good index to a technical document reduces costs and saves the time and energy of your customers, users, and clients. Learn guidelines on how to approach an unfamiliar process, the indexing of technical documents. Traditional indexing methods as well as alternative strategies will be explained.

By webmaster@stc.org |
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May
01

Develop and Optimize Content using RoboHelp

In this session, we will discuss how to create engaging and interactive eLearning content, Knowledge Bases, and Policies & Procedures using RoboHelp. We will also discuss how you can enhance, manage, track, and optimize your online content using RoboHelp Server.

By webmaster@stc.org |
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May
01

Getting Your Documentation Project Off the Ground Running

In this session, you’ll learn how to quickly size-up a software application to develop your project architecture, then use a pre-defined topic structure to create content. These skills and guidelines will substantially reduce your “time to writing,” as well as writing time. Result: your project completed faster, with less rework.

By webmaster@stc.org |
DETAIL