This session describes a case study in which we used wikis both as a way to speed up the development of instructor-led training and as a tool for use during the instructor-led classes.
Every manager struggles to balance writer workload and project capacity. A simple system can objectively evaluate assigned tasks, task time and complexity, special projects, and even writer experience levels to more accurately assess individual workload and capacity. The result is a simple, but useful, representational graph.
User Experience has been getting a lot of play, but many businesses are confused about what it actually is and how crucial it is to their success. Find out the 10 biggest mistakes people make when defining what UX comprises.
Although most technical communicators value good information design, they often fall short in being able to support their ideas with empirical evidence. Research on information design can help us build stronger arguments for our writing and design choices. Come hear about recent research on how good information design can help you engage the people you […]