2010 STC Technical Communication Summit

May
01

11 Real World Insights for Template Based Writing

Templates-pre-designed screen layouts-are central to many content management implementations. But how templates really work in practice? This interactive session provides 11 insights into the adoption of templates that emerged from a four-year study of 11-cases of template-based documents in 10 organizations. The insights range from specific issues

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May
01

Changing the Workflow: Implementing a Documentation Wiki

Implementing a wiki-based documentation solution does more than just change a documentation’s department workflow. This case study takes a look at how ExactTarget took on the challenge of a new wiki and used it to change the way documentation needs and products are realized.

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May
01

Understanding Users Through Ethnography and Modeling

Great product design starts with a deep understanding of the work that users do in the real world. Build your understanding through observation, interviews, surveys, and artifact collection. Share your understanding with KJ analysis, personas, and scenarios. Validate and prioritize your understanding with follow-up surveys.

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May
01

Indexing Technical Documents: Approaches

A good index to a technical document reduces costs and saves the time and energy of your customers, users, and clients. Learn guidelines on how to approach an unfamiliar process, the indexing of technical documents. Traditional indexing methods as well as alternative strategies will be explained.

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May
01

Develop and Optimize Content using RoboHelp

In this session, we will discuss how to create engaging and interactive eLearning content, Knowledge Bases, and Policies & Procedures using RoboHelp. We will also discuss how you can enhance, manage, track, and optimize your online content using RoboHelp Server.

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