Twitter has become a necessity in the support community. Attend this session on the ins and outs of using Twitter in a support environment. Learn how the use of Twitter aggregator can spread the work through your organization and save resources.
Two trends, community-based authoring and Agile, are revamping the way we manage documentation projects. Fortunately, these trends share much in common. Content strategy emerges as an important new discipline.
The past decade has seen us transition into Information Developers. With the proliferation of user-generated content, our future role increasingly be as the Knowledge Integrators. In addition to creating user assistance, we will also become the official resource for collecting, verifying and redistributing input from our users.
Technical communicators deliver the right mix of talent, expertise, and skills to contribute to proposal and grant- seeking efforts. However, marketing our value to clients or employers hoping to win contracts requires that we understand proposal processes and speak the lingo. This session includes tactics for harnessing existing skills and being a multi-faceted technical contributor […]