September 28, 2016 - 2:00 PM
September 28, 2016 - 3:00 PM
Negotiate Your Way through Impasses
Conflicts are inevitable in the workplace. We can neither eliminate them nor spend our whole careers avoiding them by always being the person to give in to others’ demands. This session focuses on a variety of techniques that can minimize the impact of conflicts created by personal factors and conflicts over business issues.
Objectives of this session are to expose you to the following concepts that can be incorporated in your own job:
- How to build rapport with others so they are more likely to “hear” what you’re saying.
- How to listen more actively to other people’s viewpoints so that you fully “hear” how and why they see issues differently from the way you do.
- How to resolve conflicts that are inherent in the organizational roles played by different people and crop up over and over no matter what the issue is.
- Questions to ask of other parties when your preferred solution is different from theirs: how to “chunk up” to a shared goal for the eventual solution and how to “chunk down” to characteristics of the two alternatives that each of you supports.
- How to present recommendations to leadership that are more likely to be approved without push-back.
Takeaways: A technique for taking notes that frees your mind to listen more deeply and for a greater percentage of the time, a step-by-step template for presenting recommendations to management that makes better use of their time and results in more successful solutions.
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
When will I receive the Adobe Connect instructions for an event?
Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.
Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access Adobe Connect, STC's online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC's course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.