October 20, 2016 - 2:00 PM
October 20, 2016 - 3:00 PM
Revisiting Reusability: Transforming Technical Documentation into User-Friendly Training Material
Reusability, also known as “single-sourcing,” has been a highly discussed topic in the world of technical communication; however, it is very rare that the topic is broached from the side of documentation genres. As companies continue to downsize, it is very common that the technical writer who was once responsible for creating user manuals, data sheets, and installation materials is now responsible for creating a new genre of documentation—training material.
Zenobia “Z” Redeaux of Sensys Networks, Inc. will describe the challenges she faced transforming very technical user content into user-friendly training documentation for on-site and/or off-site customer delivery. Z will also share her suggestions on how to design technical documentation so that it can be converted into a printed training manual or a webinar in a minimal amount of time. (Hint: Your documentation initial design is the key.)
This presentation is aimed at technical communicators who provide multiple genres of documentation in PDF, HTML, or online help content formats to customer facing audiences.
You will learn:
- Tips for designing content for reuse
- Tip for extracting training content that directly relates to your learning objectives from technical documentation
- Tips for presenting your training content in a print or online format
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
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Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.
Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access Adobe Connect, STC’s online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.
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