Revisiting Reusability: Transforming Technical Documentation into User-Friendly Training Material


Zenobia Redeaux
Manager of Technical Publications and Training, Sensys Networks, Inc.


October 20, 2016 - 2:00 PM


October 20, 2016 - 3:00 PM

Revisiting Reusability: Transforming Technical Documentation into User-Friendly Training Material

Reusability, also known as “single-sourcing,” has been a highly discussed topic in the world of technical communication; however, it is very rare that the topic is broached from the side of documentation genres. As companies continue to downsize, it is very common that the technical writer who was once responsible for creating user manuals, data sheets, and installation materials is now responsible for creating a new genre of documentation—training material.

Zenobia “Z” Redeaux of Sensys Networks, Inc. will describe the challenges she faced transforming very technical user content into user-friendly training documentation for on-site and/or off-site customer delivery. Z will also share her suggestions on how to design technical documentation so that it can be converted into a printed training manual or a webinar in a minimal amount of time. (Hint: Your documentation initial design is the key.)

This presentation is aimed at technical communicators who provide multiple genres of documentation in PDF, HTML, or online help content formats to customer facing audiences.

You will learn:

  • Tips for designing content for reuse
  • Tip for extracting training content that directly relates to your learning objectives from technical documentation
  • Tips for presenting your training content in a print or online format

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