Jennifer Morse

Vice President, Customer Success Madcap Software

Jennifer is the VP of customer success at MadCap Software and has over 20 years of software sales experience in the technical communication and content development industry. In addition to overseeing the Customer Success and Sales Engineering team, her focus is to promote customer onboarding, promote the value of the company’s solutions to the marketplace, […]

Nikki Arnell

Associate Professor, Graphic Design; Arkansas State University

Nikki Arnell’s journey from advertising to academia began in the late 1990s after earning her BA from Indiana University. She applied her creative problem-solving skills in work for local shops and national campaigns for major brands alike. A chance teaching opportunity prompted a career shift, leading Arnell to pursue an MFA at Colorado State University. […]

Tamara Harpster

Owner, Shell Creek Publishing

Tamara Harpster, small business owner, has spent her career organizing people and building environments where they can excel. With her background in software development, her goal has always been finding ways to use technology effectively with a team. With additional skills in project management, she has learned to listen to people and help them solve […]

Michael McCarthy

Senior Technical Writer and Trainer, Dematic

Michael McCarthy has a PhD in Technical Communication and Rhetoric from Texas Tech University. He has taught courses on technical writing for 10 years and currently works for Dematic in Grand Rapids, MI as a Senior Technical Writer and Trainer.

Lori De Milto, MJ

Lori De Milto Writer for Rent LLC/The Mighty Marketer

Lori De Milto, MJ, is a freelance medical writer who has been helping clients attract, engage, and motivate audiences through targeted medical content since 1997. She began using LinkedIn before most people had even heard of it and has gotten new clients, built her network, and learned how to better manage her freelance business and […]

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Society for Technical Communication
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The Society for Technical Communication advances technical communication as the discipline of transforming complex information into usable content for products, processes, and services.