From Technical Writer to Content Strategist
Content strategy is a hot topic right now. The rise in corporate awareness of the value of content represents a great opportunity for technical writers to leverage their skills and experience. This session will help you position yourself to take advantage of that opportunity.
Cisco Tech Comm: Providing Business Value and Customer Experience in Digitial Communications Age
In planning for our transformation, Cisco Technical Communications is building an infrastructure of process management and governance to enable content-driven evolution for engaging user experience. Web Analytics and related customer data empower process management changes. Social networking tools and a collaborative content consumption paradigm form the driving factors for user experience.
Building Effective IA Teams in Resource-Challenged Times
How do you build a world-class team of information architects? Adopt a collaborative, community-based approach with corporate-level sponsorship. Learn techniques to break down organizational barriers, lead with a common vision and set of goals, navigate tricky political waters, drive change with metrics, and grow IA skills.
Interviewing SMEs: Covering the Bases and Hitting Homers
Is it only an urban legend that a brownies will guarantee that a Subject Matter Expert will make time to meet with you? And when s/he does agree to meet, how do you make good use of that time? Come learn SME-handling tips from this multi-industry, multi-generational panel of experts.