14 Habits of Highly Effective Technical Writers


Barry Saiff
Founder and CEO, Saiff Solutions, Inc.


July 20, 2016 - 2:00 PM


July 20, 2016 - 3:00 PM

The 14 Habits of Highly Effective Technical Writers

What does it take to succeed as a technical writer?

The first 7 habits cover the basics: How to be effective in developing content, in the midst of processes and people that may not effectively support your work. The advanced 7 habits cover the next level: How to influence the environment, improve the processes, and educate the people to make continuous improvement possible. In this webinar, you will learn the 7+7 habits of highly successful technical writers – what they are, why they matter, and how to adopt and implement them.

The First 7 Habits:

  1. Don't take it personally.
  2. Learn before asking.
  3. Ask.
  4. Rewrite.
  5. Acquire feedback.
  6. Understand.
  7. Contribute.

The Second 7 Habits (All of these expand on habit 7):

  1. Learn to lead.
  2. Lead with key concepts.
  3. Lead with process improvements.
  4. Lead with diplomacy.
  5. Lead with customer insight.
  6. Lead with technical communications methodology, gently.
  7. Keep perspective.

Frequently Asked Questions

When do education events take place?

Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).

A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.

When will I receive the Adobe Connect instructions for an event?

Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.

Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.

To participate in a webinar and an online course, you must be able to access Adobe Connect, STC's online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.

I registered for an online course, what are my next steps?

Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC's course management site, which attendees will receive the login instructions two (2) days before the course begins.

If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.

I registered for a webinar, but will be unable to attend. Will a recording be available?

If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.

I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?

If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable.  Online registration closes one-two business days before the education event begins.

I want to take a specific course that isn't listed online. Will it be offered in the future?

STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.

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The Society for Technical Communication advances technical communication as the discipline of transforming complex information into usable content for products, processes, and services.