Working with SMEs: Putting the “Communication” in your SME Interviews

Speakers

Julie Dwyer
Lead Technical Writer Cisco Systems, Inc.

Start

March 27, 2019 - 2:00 PM

End

March 27, 2019 - 3:00 PM

Working with SMEs: Putting the “Communication” in your SME Interviews

We technical communicators have excellent writing skills, but how are our interviewing skills?

Interviewing subject matter experts (SMEs) is a fundamental part of our job as technical communicators, yet we may not feel comfortable with the social interactions and detective work that are required to meet our project goals.

This webinar will discuss strategies to plan your interview, create an environment for productive discussions, ask effective questions, and stay focused on the customer through it all. Whether you’re new to the field or a seasoned writer, join this webinar for some communication inspiration.

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