Got Questions? Get Answers! Conducting Interviews with SMEs

Interviewing subject matter experts (SMEs) is a common task in our roles as technical communicators. How can we ensure that we can get the information we need for our projects without scheduling multiple meetings? What happens if, despite all of your preparation and research, you cannot get the information you need from an SME? And how do you prepare interview questions when few details are available about the product or service you’re assigned to document? During this presentation, Cheryl Landes, a technical communicator who received her initial training as a writer in journalism, will answer these questions and provide additional tips for conducting effective interviews.

During this webinar, you’ll learn:

• How to prepare for interviews
• How to interview SMEs
• What to do if you have trouble getting information