Got Questions? Get Answers! Conducting Interviews with SMEs


Cheryl Landes
Technical Communications Consultant and Owner of Tabby Cat Communications


November 10, 2015 - 2:00 PM


November 10, 2015 - 3:00 PM

Interviewing subject matter experts (SMEs) is a common task in our roles as technical communicators. How can we ensure that we can get the information we need for our projects without scheduling multiple meetings? What happens if, despite all of your preparation and research, you cannot get the information you need from an SME? And how do you prepare interview questions when few details are available about the product or service you’re assigned to document? During this presentation, Cheryl Landes, a technical communicator who received her initial training as a writer in journalism, will answer these questions and provide additional tips for conducting effective interviews.

During this webinar, you’ll learn:

  • How to prepare for interviews
  • How to interview SMEs
  • What to do if you have trouble getting information


Leave a Reply

Career Center

Find your next job/contract opportunity here! Look at the STC Job Bank and get 14-day advance access to the newest employment opportunities.


Access to our industry-leading publications: Intercom, Technical Communication journal, STC’s Notebook blog, newsletters, and the Body of Knowledge (TCBOK).


The educational opportunities that STC members gain access to offer a breadth of continuing education knowledge in a variety of formats including webinars, online courses, Summit sessions, and more.


Leverage the power of members from around the world. Build relationships, advance your career through STC’s global community of technical communicators.


Society for Technical Communication
Phone: +1 (703) 522-4114 | Fax: +1 (703) 522-2075
3251 Blenheim Boulevard | Suite 406 | Fairfax, Virginia 22030
Email: STC | Map it!


The Society for Technical Communication advances technical communication as the discipline of transforming complex information into usable content for products, processes, and services.